ORDER PROCESSING TIME:
We take pride in delivering your orders promptly. Please allow 1-3 business days for us to process your order, regardless of the shipping option selected. Our shipping days are Monday through Friday, excluding weekends and holidays. Kindly note that we do not ship orders on the same day of purchase. On average, orders are processed within two business days (e.g., if you order on Monday, your package will typically ship out on Wednesday). In case of inaccurate or incomplete payment or incorrect address information, there may be a slight delay in order processing.
ESTIMATED SHIPPING TIME:
- For items shipped from our warehouses in the United States, Fast Shipping takes between 3-5 business days on average, although it can sometimes extend to 5-7 business days.
- We also offer the option of Express Shipping (2 business days on average with holiday priority), although it can sometimes extend to 3-5 business days in holiday season.
- Shipping times may vary due to circumstances beyond our control, such as:
- IR Disputes/Strikes,
- Adverse Weather Conditions
- Time of Year (e.g. The Holiday Season)
- Shipping Provider Issues,
- Large/Bulky items.
- For Hawaii, Puerto Rico, the Virgin Islands, Samoa and Alaska, orders will take longer for delivery. Delivery time will takes 7-9 business days on average.
- Personalized and Customized products takes 3 extra days to process.
If such scenarios affect your package, we will keep you informed with all available information.
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SHIPPING FEES:
Shipping rates depend on the product type, shipping origin, and destination shown at checkout.
Handmade & Personalized Products Shipped From Vietnam
This shipping group applies to handmade press-on nails, personalized gifts, and other customized products shipped from Vietnam.
- United States:
|
 |
order under $70 |
order over $70 |
|
Insured Fast Shipping |
$5.99 |
Free |
|
Insured Express Shipping |
$9.99 |
$9.99 |
- United Kingdom:
|
 |
order under $70 |
order over $70 |
|
Standard (6-9 business days) |
$5.99 |
Free |
|
Express (5-7 business days) |
$9.99 |
$9.99 |
- Rest of the World:
|
Standard (8-10 business days) |
$6.99 |
Available destinations are shown at checkout |
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Other Products
This shipping group applies to products that are shipped within US/UK.
- Local US:
|
 |
order under $70 |
order over $70 |
|
Insured Fast Shipping (Tracking incl.) |
$5.99 |
Free |
|
Insured Express Shipping |
$9.99 |
$9.99 |
- Local US (selected states):
|
Fast Shipping (incl. Track & Trace) |
$9.99 |
$9.99 |
- United Kingdom:
|
 |
order under $70 |
order over $70 |
|
Fast Shipping (incl. Track & Trace) |
$5.99 |
Free |
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RISK-FREE SHOPPING:
We stand by the quality of our products, and your satisfaction is our priority. In the unlikely event that your goods don't arrive within 45 days, you will receive a full refund for the item.
INTERNATIONAL DELIVERY:
International delivery availability depends on the product type and destination shown at checkout. Handmade press-on nails and personalized gifts shipped from Vietnam are available for eligible international destinations, including the United Kingdom and other supported countries shown at checkout.
WRONG ADDRESS DISCLAIMER:
Please ensure that your shipping address is accurate. We cannot guarantee address changes due to our strict shipping schedule. Should you notice an error, kindly contact us at shop@mophonic.com within 6 hours of placing your order. Once your order is already processed or shipped, we cannot modify the address. In such cases, we recommend waiting to see if the package is returned to us, enabling us to provide an exchange or refund.
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SHIPPING CARRIERS:
Mophonic works with reliable carriers to deliver your items promptly. If you encounter any issues with your delivery, you can directly contact the carriers for assistance:
- UPS: Phone: 1-800-742-5877
- US Postal Service (USPS): Phone: 1-800-222-1811
- Amazon: Visit Deliveries Shipped with Amazon
- FedEx: Phone: 1-800-463-3339
- DHL Express: Phone: 1-800-225-5345
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INTERNATIONAL SHIPPING:
Mophonic currently offers international shipping for selected products and destinations. For handmade press-on nails and personalized gifts shipped from Vietnam, available destinations and shipping options are shown at checkout. For other products, international shipping availability depends on the shipping zone configured for that product.
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CONSOLIDATED SHIPPING:
Multiple-product orders will be processed and shipped simultaneously.
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ERROR IN ORDER DETAILS:
We encourage careful review of all submitted information during purchase and in your order-confirmation email. If an error occurs, please promptly contact shop@mophonic.com for assistance within 6 hours of placing your order. While we strive to correct the mistakes, as products are processed on the day of purchase submission, we cannot guarantee adjustments after processing. Customers may need to re-purchase desired items if an error occurs.
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CANCELLATIONS:
Occasionally, an item may sell out, necessitating order cancellations. In such cases, we will notify you by email and provide a full refund.