Shipping Methods

ORDER PROCESSING TIME:

We take pride in delivering your orders promptly. Please allow 1-3 business days for us to process your order, regardless of the shipping option selected. Our shipping days are Monday through Friday, excluding weekends and holidays. Kindly note that we do not ship orders on the same day of purchase. On average, orders are processed within two business days (e.g., if you order on Monday, your package will typically ship out on Wednesday). In case of inaccurate or incomplete payment or incorrect address information, there may be a slight delay in order processing.

ESTIMATED SHIPPING TIME:

• For items shipped from our warehouses in the United States, Standard Shipping takes between 3-5 business days on average, although it can sometimes extend to 5-7 business days.
• We also offer the option of Expedited Shipping (2 business days) and Priority Shipping (next business day).
• Shipping times may vary due to circumstances beyond our control, such as:
  • IR Disputes/Strikes,
  • Adverse Weather Conditions
  • Time of Year (e.g. The Holiday Season)
  • Shipping Provider Issues,
  • Large/Bulky items.

If such scenarios affect your package, we will keep you informed with all available information.

 

SHIPPING FEES:

We offer competitive shipping rates to enhance your shopping experience.

• Within the United States:

	order under $75	order over $75
Standard (3-5 business days)	$5.99	Free
Expedited (2 business days)	$14.99	Varies
Priority (next business day)	$23.99	Varies

 

• For Hawaii, Puerto Rico, the Virgin Islands, and Alaska:

	order under $75	order over $75
Standard (3-5 business days)	$11.99	Varies
Expedited (2 business days)	$15.99	Varies
Priority (next business day)	$47.99	Varies

 

RISK-FREE SHOPPING:

We stand by the quality of our products, and your satisfaction is our priority. In the unlikely event that your goods don't arrive within 45 days, you will receive a full refund for the item.

INTERNATIONAL DELIVERY:

Currently, our international delivery service is unavailable.

WRONG ADDRESS DISCLAIMER:

Please ensure that your shipping address is accurate. We cannot guarantee address changes due to our strict shipping schedule. Should you notice an error, kindly contact us at shop@mophonic.com within 6 hours of placing your order. Once your order is already processed or shipped, we cannot modify the address. In such cases, we recommend waiting to see if the package is returned to us, enabling us to provide an exchange or refund.

 

SHIPPING CARRIERS:

Mophonic works with reliable carriers to deliver your items promptly. If you encounter any issues with your delivery, you can directly contact the carriers for assistance:

• UPS: Phone: 1-800-742-5877
• US Postal Service (USPS): Phone: 1-800-222-1811
• Amazon: Visit Deliveries Shipped with Amazon
• FedEx: Phone: 1-800-463-3339
• DHL Express: Phone: 1-800-225-5345

 

INTERNATIONAL SHIPPING:

At the moment, Mophonic does not provide international shipping services.

 

CONSOLIDATED SHIPPING:

Multiple-product orders will be processed and shipped simultaneously.

 

ERROR IN ORDER DETAILS:

We encourage careful review of all submitted information during purchase and in your order-confirmation email. If an error occurs, please promptly contact shop@mophonic.com for assistance within 6 hours of placing your order. While we strive to correct the mistakes, as products are processed on the day of purchase submission, we cannot guarantee adjustments after processing. Customers may need to re-purchase desired items if an error occurs.

 

CANCELLATIONS:

Occasionally, an item may sell out, necessitating order cancellations. In such cases, we will notify you by email and provide a full refund.